Terms & Conditions

Terms & Conditions


Sweetly Pretty is a trademark represented by Flagrant Destiny, Lda, that sell and promote is own products offered at our website www.sweetlypretty.com

When we refer to “we”, “us” or “our”, we mean Sweetly Pretty. Where we refer to “you” or “your” we mean you, the person using our online services.

Sweetly Pretty reserves the right to not process orders registered at www.sweetlypretty.com in case of doubt that the “Buyer” is an legal end consumer, or when the orders do not comply with the general conditions of sales herein. These general terms and conditions of sale govern exclusively the supply, acceptance of orders, transmission and shipping via www.sweetlypretty.com.

You must provide us with an email address, postal address or any other correct and complete contact details, and accepts that Sweetly Pretty may contact you using those details, if necessary.


Purchasing orders

All products offered for sale by Sweetly Pretty are described and shown on the Website, featuring photos of the Products, video of details, their price per unit, including VAT, and the various colours and sizes.

We may have some products visible on the website made only for advertising campaigns, if you don’t find that product on the webstore is because is not available for sale.

Due to technical characteristics and colour resolutions of your display, some variations of colours of the products may occur. Colours of images and colour options must be considered as indicative and you may not expect a perfect colour match to your product.

We will only accept orders in case you follow and respect all the instructions and procedures provided on the website.

Before you confirm your order, pls verify if all the details provided are correct and if you need to make any change to the order details, shipping method or payment options. By confirming the order details, you are accepting these terms and conditions, we recommend that you keep this information for future reference.

You will receive an e-mail confirming your order after we received the payment confirmation.


Payment methods

Product prices shown on the website are the final prices for sale to the consumer. Prices already include VAT, but local custom and duties (if applied) will be supported by client. Deliveries for UE are free of duties and fees.

Product prices shown on the website are subject to alteration. We reserve the right to change the prices without prior notice. The prices shown at the time of purchase are the prices applied to that order.

For payment you can use your Paypall account, credit card or debit card.


Production and Delivery

We will process each confirmed order within 16 working days, starting on the working day next.

As soon as the products are ready to be dispatched, the client will be informed by e-mail and you will need to confirm that products can be sent to the address supplied in the order.

You will be also informed of the expecting delivery date and we will supply delivery details.

You must check the received products immediately upon delivery, to confirm their compliance with order.

If we have some delay or issue on your order, you will be informed as soon as possible, and you may decide if you want to keep your order.

All orders for UE will be free shipping costs.


Right to return

You have the right to return the received order, in whole or in part, without any penalties. You must inform Sweetly Pretty by e-mail and you have 14 days after the day you receive our order, for that.

The costs for the return will be supported by the costumer.

All returned products must be in the original pack and have the original attached tag, we will not accept the return of products that may have signs of wear or damaged products.

After we received the returned order and verify that it is within the original characteristics, costumer will be refunded for the returned products by the same method of the payment used when made his order. This will be done within 14 working days.



These general conditions and all related ensuing conflicts, including validity of the conditions, website use or any purchase therein, shall be governed by Portuguese Law. In case of any deliency the customer can access the court CIAB – Tribunal Arbitral de Consumo  at the address Rua D. Afonso Henriques, 1, 4700-030 Braga, Portugal, with the phone number + 351 253 617 604, fax number + 351 253 617 605 or at www.ciab.pt. Further information can be access in the “Portal do Consumidor” at www.consumidor.pt

Under Decree-Law n.º 114/2015, de 09 de Agosto, Flagrant Destiny, Lda is present and available in the Electronic Complaints Book through the following page www.livroreclamacoes.pt.


Sweetly Pretty shall take no responsibility for damages to third-parties resulting from the use of any of our products. We shall take no responsibility for damages to the “Buyer” resulting from misuse of our products.

Sweetly Pretty shall take no responsibility for damages resulting from incorrect information on the website.

Sweetly Pretty may change the information contained in the “Terms and Conditions” at any time. The “Buyer” is subject to the principles and terms in effect at the time of his/her order, unless any alteration is required by law or the competent authority.

All trademarks, design, texts, documents, films, product names, any other material used on the website and any titles used therein are the property of Sweetly Pretty, and the user/consumer shall not use or reproduce this items for commercial purposes.

If you have any doubts or issues, pls contact us by email to europe@sweetlypretty.com

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